PRIVACY POLICY
ENC Beauty Corporation, operating as ENC Beauty Studio
Effective Date: October 25, 2026
Privacy Contact: encbeautystudio@gmail.com
1. Our Commitment to Your Privacy
ENC Beauty Corporation, operating as ENC Beauty Studio (“ENC Beauty Studio,” “ENC,” “we,” “us,” or “our”), is committed to protecting the privacy and personal information of our clients and website visitors.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, book an appointment, contact us, or receive services from us.
ENC Beauty Studio operates in Alberta, Canada. Our collection, use, and disclosure of personal information are governed primarily by Alberta’s Personal Information Protection Act (PIPA), together with other applicable privacy laws, including the federal Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable.
We are committed to collecting only the personal information reasonably necessary for identified purposes, obtaining consent as required by law, protecting the information entrusted to us, and respecting your privacy rights.
2. Personal Information We Collect
The personal information we collect depends on how you interact with ENC Beauty Studio.
2.1 Information You Provide Directly
We may collect the following information when you book an appointment, request a consultation, contact us, or receive our services:
- Name and contact information, including email address and telephone number.
- Appointment dates, times, requested services, and booking history.
- Hair history, colour history, service preferences, and consultation details relevant to the services you request.
- Photographs you voluntarily provide for consultation or that you authorize us to take for service documentation or promotional purposes.
- Communications sent to us by email, text message, website forms, or other communication channels.
- Deposit, payment, refund, and transaction records.
- Other information you voluntarily provide that is reasonably necessary to respond to your inquiry or provide our services.
Please do not submit sensitive personal information through our website unless it is reasonably necessary for your inquiry or requested service.
2.2 Information Collected Automatically
When you visit our website, certain technical information may be collected automatically through our website hosting provider, analytics services, cookies, or similar technologies, where enabled.
This information may include:
- Internet Protocol (IP) address.
- Browser type, operating system, and device information.
- Pages visited, links clicked, and interactions with our website.
- Date, time, and duration of website visits.
- Referring websites and general website usage information.
- Cookie identifiers and online advertising identifiers, where applicable.
We use this information for website functionality, security, performance analysis, and other purposes described in this Privacy Policy.
2.3 Information We Do Not Intentionally Collect
We do not intentionally request or collect more personal information than is reasonably necessary for our business purposes.
We do not intend to collect full payment card numbers or security codes directly through our website. If you make a payment through a third party payment provider, that provider's systems and privacy practices may govern the collection and processing of your payment information.
3. Purposes for Collecting and Using Personal Information
We collect and use personal information only for purposes that are reasonable and appropriate in the circumstances and as permitted by applicable law.
These purposes may include:
Appointment Management
To schedule, confirm, modify, and manage appointments; communicate appointment details; and maintain relevant booking records.
Consultations and Beauty Services
To understand your requested services, review relevant hair history, assess service requirements, discuss expectations, and provide personalized hair and beauty services.
Deposits and Transactions
To administer deposits, confirm appointments in accordance with our booking policies, process payments and refunds, maintain transaction records, and address payment inquiries or disputes.
Customer Communication
To respond to questions, provide quotations or service information, communicate changes to appointments, and provide customer support.
Business Administration
To maintain appropriate business records, manage our operations, resolve disputes, and comply with applicable legal, tax, accounting, and regulatory obligations.
Website Operation and Improvement
To maintain website functionality, identify technical issues, improve visitor experience, and understand how our website is used.
Analytics and Advertising
Where applicable, to measure website traffic, evaluate advertising performance, understand visitor engagement, and measure the effectiveness of our marketing activities.
Marketing Communications
To send promotional messages about our services, updates, or offers where permitted by applicable law and subject to any required consent.
We will not use personal information for a new purpose that is not reasonably related to the original purpose without obtaining additional consent where required by law.
4. Consent
Under applicable privacy laws, we generally obtain consent before collecting, using, or disclosing personal information, except where collection, use, or disclosure without consent is permitted or required by law.
Consent may be express or implied, depending on the circumstances, the nature and sensitivity of the information, and applicable legal requirements.
For example, when you provide your contact information to request an appointment, we may use it to respond to your inquiry and manage that appointment.
Where required, we will seek separate consent for activities such as non-essential cookies, advertising tracking, or the use of photographs for promotional purposes.
Using our website alone does not constitute consent to every type of data collection or advertising activity. Where consent is required, we will provide an appropriate means of obtaining it.
You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may affect our ability to provide certain services if the information is necessary for those services.
5. Cookies, Analytics, and Advertising Technologies
Our website may use cookies, pixels, tags, and similar technologies to support functionality, analyze website usage, and measure advertising performance.
Cookies are small data files stored on your device when you visit a website.
5.1 Essential Cookies
Essential cookies may be used to support basic website functions, security, navigation, and other features necessary for the website to operate.
5.2 Analytics Services
If enabled on our website, Google Analytics or similar analytics services may collect information about how visitors interact with our website.
This information may include pages viewed, visit duration, device information, approximate location, and interactions with website content.
We use analytics information to understand website performance and improve our services and online experience.
5.3 Advertising and Remarketing
If enabled, we may use advertising technologies provided by Google, Meta (including Facebook and Instagram), or other marketing platforms.
These technologies may help us measure advertisements, understand interactions with our website, and, where permitted, display advertisements to people who have previously interacted with our website or content.
These platforms may use cookies, pixels, or similar identifiers to collect information about website visits and online activity. Their collection and use of information are also governed by their own applicable privacy policies and settings.
5.4 Managing Cookies and Tracking
Where required by law, we will obtain consent before activating non-essential cookies or tracking technologies.
You may manage your preferences through any cookie consent tool provided on our website and through your browser settings.
Disabling certain cookies may affect website functionality. Blocking cookies does not necessarily prevent all forms of online tracking.
6. Disclosure of Personal Information
We do not sell personal information to third parties for monetary consideration.
We may disclose personal information to third parties when reasonably necessary for the purposes described in this Privacy Policy, where you have provided the required consent, or where disclosure is otherwise permitted or required by law.
These third parties may include:
- Website hosting and website maintenance providers.
- Online booking and appointment management providers.
- Email, messaging, and communication service providers.
- Payment processing providers.
- Analytics providers, including Google, where used.
- Advertising providers, including Meta and Google, where used.
- Information technology, security, and other service providers supporting our business.
- Professional advisers, legal representatives, insurers, or authorities where appropriate and legally permitted.
We take reasonable steps to ensure that service providers receiving personal information are subject to appropriate safeguards and use the information only as authorized or otherwise permitted by law.
Some third party providers may process information under their own privacy policies and terms.
We may also disclose personal information when necessary to comply with applicable laws, respond to lawful requests, protect our legal rights, investigate suspected fraud, or establish, exercise, or defend legal claims.
7. Service Providers Outside Canada
Some third party service providers we use may store, access, or process personal information outside Canada, including in the United States or other countries, depending on the services used and their data processing arrangements.
For example, if we use Google or Meta services that process information in the United States, information collected through those services may be processed or stored in the United States.
Information processed outside Canada may be subject to the laws of the country where it is processed and may be accessible to courts, law enforcement, or government authorities under those laws.
Where applicable, we will identify the countries in which personal information is processed, the purposes for which service providers are authorized to process it, and how you may obtain further information about the relevant service providers and our privacy practices.
For additional information, please contact us at encbeautystudio@gmail.com.
We take reasonable steps to select service providers and implement safeguards appropriate to the nature of the information and the purposes of processing.
8. Payment Information
We may maintain records of deposits, payments, refunds, and transaction status to manage appointments, administer our booking policies, and maintain appropriate business records.
Where payments are processed by a third party, the payment provider may collect and process payment information directly.
We encourage you to review the privacy policy of the applicable payment provider to understand how your payment information is handled.
We retain transaction records only for as long as reasonably necessary for business, accounting, tax, legal, and dispute resolution purposes.
9. Photographs and Promotional Content
Photographs may be provided by clients or taken in connection with consultations and beauty services.
Where appropriate, we may use photographs to review service results, document a requested service, or assist with future consultations.
We will obtain the appropriate consent before using identifiable client photographs, videos, testimonials, or other personal information for public promotional purposes, including our website and social media accounts, where required by law.
Agreeing to receive a beauty service does not automatically mean that you agree to have your photographs or videos used for advertising or promotional purposes.
If you have previously authorized promotional use and wish to withdraw that authorization, please contact us. We will review your request and take reasonable steps regarding future use, subject to applicable law and any limitations involving content already published or shared by third parties.
10. Safeguarding Personal Information
We take reasonable administrative, technical, and physical measures to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss, or destruction.
Depending on the information and systems involved, these measures may include access restrictions, password protection, appropriate handling procedures, secure storage, and safeguards provided by our service providers.
Access to personal information is limited to individuals who reasonably need it to perform authorized business functions.
No method of electronic transmission or storage is completely secure. Although we take reasonable precautions, we cannot guarantee absolute security.
If a privacy breach occurs, we will assess and respond to it in accordance with applicable law, including any applicable reporting and notification requirements.
11. Retention and Destruction of Personal Information
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our services, maintain business records, resolve disputes, and satisfy applicable legal, tax, accounting, or regulatory requirements.
Retention periods vary according to the type of information and the circumstances in which it was collected.
When personal information is no longer reasonably required, we will take appropriate steps to securely destroy it or make it non-identifiable, subject to applicable legal requirements.
Certain records may need to be retained even after an appointment has been cancelled or a client relationship has ended.
12. Your Privacy Rights
Subject to applicable law and any relevant exceptions, you may have the right to:
- Request access to personal information about you that we hold.
- Request correction of inaccurate or incomplete personal information.
- Ask questions about how we collect, use, or disclose your personal information.
- Withdraw consent to certain collection, use, or disclosure activities where applicable.
- Request that we stop using your personal information for direct marketing purposes.
- Raise concerns about our privacy practices or make a privacy complaint.
To submit a request, please email encbeautystudio@gmail.com with a description of your request.
We may need to verify your identity before providing access to personal information or making changes.
We will respond within the time required by applicable law. In certain circumstances, access may be restricted or refused where permitted by law.
If you request a correction and we are unable to make the requested change, we will handle your request in accordance with applicable legal requirements.
You may withdraw consent for marketing communications by using the unsubscribe mechanism provided in the message, where available, or by contacting us directly.
13. Third Party Websites and Social Media
Our website may contain links to third party websites, social media platforms, online booking systems, or payment services.
When you access these services, your personal information may be collected or processed directly by the third party under its own privacy policy and terms of service.
ENC Beauty Studio does not control the privacy practices of independent third party websites and is not responsible for their privacy policies or security practices.
We encourage you to review the privacy policies of third party services before providing personal information through them.
14. Children's Privacy
We may provide services to minors as part of our regular business operations. However, we do not knowingly collect personal information from children through our website for purposes unrelated to our services.
Where a parent or guardian provides information concerning a minor's appointment, we will use that information for the relevant booking, consultation, communication, and service purposes, in accordance with applicable law.
Parents and guardians who have questions or concerns about personal information provided in connection with a minor's appointment may contact us directly.
15. Privacy Complaints and Regulatory Oversight
If you have a question or concern about how ENC Beauty Studio handles your personal information, we encourage you to contact us first so that we can review and address your concern.
If your concern remains unresolved, you may contact the Office of the Information and Privacy Commissioner of Alberta (OIPC).
Office of the Information and Privacy Commissioner of Alberta
The OIPC provides information about privacy rights under Alberta's Personal Information Protection Act and explains how to submit a privacy complaint.
Where the federal Personal Information Protection and Electronic Documents Act applies, you may also contact the Office of the Privacy Commissioner of Canada.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website technologies, service providers, or applicable legal requirements.
The updated version will be published on this page with a revised Effective Date.
Where required by law, we will provide additional notice or obtain consent for material changes to our collection, use, or disclosure of personal information.
We encourage you to review this Privacy Policy periodically.
17. Contact Information
For questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact:
ENC Beauty Corporation
Operating as ENC Beauty Studio
Privacy Contact: Owner / Privacy Officer
We are committed to treating your personal information with care and respect and to handling it in accordance with applicable privacy laws.
Thank you for trusting ENC Beauty Studio.